Window Care
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American Vision Windows service area is limited to California and Arizona.

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Window Care

After your installation is complete, our customer service department will assist you with any questions you may have. Our dedicated staff will be able to answer any service related questions as well as scheduling a service call if required. We also take pride in our ability to respond to each customer in a timely manner. American Vision understands the importance of customer service after your installation has been completed, which is why we will be here to service you.

How To's

How To: Lock Your Patio Door

Ensure nothing is obstructing “keeper” Step1
Ensure nothing is obstructing “mortise” Step2
“Mortise” (small metal button protruding from door lock) is depressed when door is closed and flush with frame. Step3
Door is fully closed, mortise is fully depressed, and door can be securely locked. Step4

How To: Clean "Weep Holes"

Keeping the weep holes clean and debris free will ensure there is proper water drainage, and this will prevent water build up in tracks. This can easily be done by using compressed air. Step1

How To: Clean Windows & Door Tracks

Always use soft clean cloth and glass cleaner. Step1
Spray cleaner directly on glass in similar pattern as shown. Step2
Wipe down in side to side and up down motion. Step3
Keeping the track clean will ensure that your patio door will slide easily. Using a damp clean cloth, start at one end, and run cloth along bottom of track. Notice the difference between pictures 12 and 16. Simple care and maintenance will ensure longevity of your product. Step4

How To: Keep Vinyl Frames Clean

Use soft clean cloth and dish soap. Step1
Pour approximately two table spoons on to cloth. Step2
Wet with water. Step3
Rub cloth together to mix soap and water. Step4
Use to clean interior and exterior of frame. (Will work for either tan or white). Step5

How To: Operate Double Hung Windows

To securely lock window, both top and bottom sashes must be securely closed. Step1
To open bottom sash, ensure top sash is closed, and pull up on bottom sash. Step2
To open top sash, ensure bottom sash is closed, and pull down on top sash. Step3
To open sash to clean, pull tabs on top of sash toward each other and pull down towards you. Step4
To replace sash, push sash up, keeping tabs pulled in, and replace back into frame. Step5

How To: Remove Window Screens

How To: Remove Your Screen Door

Using a Phillips head screw driver, turn screw closest to frame to left to bring wheel up into screen frame. Step1
Repeat step on bottom right of screen. Step2
Repeat step on top right of screen. Step3
Repeat step on top left of screen. Step4
If screen wheels do not go completely up into frame due to gravity, use flat tool (spackling tool, spatula, etc.) to lift up on wheels and pull frame out. To re-insert door, turn screws opposite direction to drop wheels back into track. Do not over tighten, as this will cause the screen to rub on frame, and will make it difficult to slide screen open and shut. Step5

How To: Lock Your French Door

Depending on configuration of your door, close in-active side (in this case it is the right panel that is usually closed), and pull up on handle to engage top and bottom locking pins, and lock dead bolt. Step1
Right side panel is secure. Step2
Repeat steps to secure left side panel, lifting up on handle to engage top and bottom locking pins, and locking dead bolt. Door is now secure. Step3

How To: Remove Your Screen Door

Using a Phillips head screw driver, turn screw closest to frame to left to bring wheel up into screen frame. Step1
Repeat step on bottom right of screen. Step2
Repeat step on top right of screen. Step3
Repeat step on top left of screen. Step4
If screen wheels do not go completely up into frame due to gravity, use flat tool (spackling tool, spatula, etc.) to lift up on wheels and pull frame out. To re-insert door, turn screws opposite direction to drop wheels back into track. Do not over tighten, as this will cause the screen to rub on frame, and will make it difficult to slide screen open and shut. Step5

How To: Replace Screen Keepers

Using a phillips head screw driver, remove top and bottom screw and pull keeper from frame. Step1
To re-insert, install top and bottom screw and tighten. Be careful not to over tighten screws. Step2

How To: Replace Vent Stops

Vent stops allow you to open your window partially to allow air flow. Step1
Tools needed are pliers and a flat headed tool such as a screw driver. Step2
With vent stop open, gently pull with pliers. Step3
While holding with pliers, gently pry side of vent stop and pull. Step4
Vent stop is removed. Step5
To re-insert, insert new vent stop into hole, and gently push on vent stop until it “clicks” into frame. Step6

If you would like to schedule a service call, please email Jason at the following address: Jason@americanvisionwindows.com. Or feel free to call us at 888-920-7222.

American Vision Windows was our favorite
My wife and I bought a home in Santa Monica in March 2007. Between April 1st, 2007 and today we have remodeled every single room in the house.

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