WHAT TO EXPECT
Our customer reviews reflect a pattern in our service:
More than providing top-notch products, we’re also known for creating great experiences, from start to finish.
From your initial consult to installation and beyond, we prioritize your satisfaction and work hard to earn it at every step.
Considering home improvement options with us?
We’ll start with an in-home estimate, sending a design consultant to your home to review various products, features, benefits, and installation methods.
By the time your consultation is complete, you’ll have clarity on the choices that best fit your goals and budget.
Expert guidance, concierge experience
Wish you had the know-how of a design or remodeling pro?
You can lean on the rich expertise of your design consultant to guide your selections.
We’ll make it easy-peasy to understand the process and pinpoint your best options.
Keeping you safe
Each time we enter your home, we take great care to keep you and your family safe.
Our associates wear clean masks, gloves, booties, and maintain a safe distance at all times.
While in-home estimates help ensure you have the best outcome, we do offer virtual consultations when it’s not possible to connect in person.
Your work order
Once you’ve made your selection, we write your work order and schedule your final measurement appointment.
During this appointment, a specialist comes to your home to confirm your choices, measurements, hardware, and all that needs to happen for a successful installation. Our intent is to clarify expectations and prevent any miscommunication or mix-up. You sign off, and we order your products from the manufacturer.
While you wait…
It can take a few weeks for manufacturers to complete your product, particularly in light of pandemic procedures. You may not hear from us during this time, but rest assured we’re keeping a watchful eye on your order. We’ll schedule your install as soon as your materials are ready.
It’s installation day! Our technicians are trained to work quickly and systematically to deliver a perfect install. Some installations can be loud and messy, but we’ll leave your home as clean as we found it. We’ll also continue to follow safety measures, including protective gear and social distancing.
Our commitment to top-notch service doesn’t end with installation! Our in-house service team is eager to assist you with any issues that arise with your product, installation, or manufacturer. We prioritize your satisfaction and work hard to ensure you have a “wow” experience, even after we’re gone.
“The entire American Vison Windows team was incredible! They showed up on time every day, kept the work area immaculate, and completed a beautiful install. They were also amazingly patient answering all my questions throughout the process. I highly recommend AVW and will use them again for future projects!”
– Aaron Rutter